Civil Service interview preparation (AO-EO) course

Success Profile Interviews | Online Training | Instant Access
Buy £119 inc vat

Success Profiles interview preparation for entry-level Civil Service roles

Are you preparing for a Civil Service interview at AO or EO level?

You may already have relevant experience, but still feel unsure how to structure your answers, what the panel is listening for, or how to prepare for Behaviour and Strength questions under Success Profiles.This online Civil Service interview training has been created for candidates applying for AO and EO level roles who want clear, practical preparation without the cost of one-to-one coaching.

The course gives you 2.5 hours of online training, with downloadable resources to help you prepare properly for your interview.

£119 including VAT (£99 + VAT)

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Client review

Elizabeth’s support and guidance proved utterly invaluable for my video interview with the Civil Service. The advice was wholly implementable, and I honestly couldn’t see myself passing the video interview without it. Having the training recorded was also a great bonus because I could go back over the advice several times and focus on the areas I needed to improve. With Elizabeth’s help, I got through. Thanks again Elizabeth.

Is this course right for you?

This course is designed for candidates preparing for AO and EO level Civil Service interviews, including interviews that assess Behaviours, Strengths, or a combination of both.

It may be particularly useful if:

  • You have been invited to interview but are not sure how to prepare.
  • You have had previous Civil Service interviews but did not score highly enough.
  • You find Behaviour questions difficult to structure.
  • You are unsure how to answer Strength questions naturally.
  • You want to understand what stronger AO and EO level answers sound like.
  • You need affordable, structured preparation that you can work through in your own time.

In this short section from the training, I explain the main objectives of the course and how it helps you prepare for AO and EO level Civil Service interviews. If your interview is at HEO-SEO level you might be interested in our live webinar training.

What will you learn

By the end of the training, you will understand:

  • How Civil Service Success Profiles recruitment works.
  • How Behaviour questions are assessed at AO and EO level.
  • How to prepare a strong Behaviour example using a clear STAR structure.
  • How to use mind maps to develop and organise your interview examples.
  • How Strength questions are assessed.
  • How to answer Strength questions naturally and confidently.
  • How to approach the opening motivational question.
  • How to set yourself up properly for a video interview.

What is included

The course includes:

  • 2.5 hours of online Civil Service interview training.
  • Part 1 and Part 2 training videos.
  • Downloadable handouts for both parts of the course.
  • Interview Skills Clinic AO–EO Civil Service STAR template.
  • Behaviour answer example.
  • Six Strength answer examples.
  • Civil Service interview preparation guide.
  • Civil Service Success Profiles Behaviours guidance.
  • Civil Service Success Profiles Strengths guidance.
  • Training timeline, so you can quickly find the sections most relevant to your interview.

Why train with me

I have over 10 years’ experience helping candidates prepare for Civil Service interviews, from AO and EO level through to senior Civil Service roles. Alongside one-to-one coaching, I have also delivered in-house Civil Service interview preparation training within the Civil Service. This means I understand how Success Profiles interviews are assessed and where candidates often lose marks, even when they have good experience. My approach is practical and structured. I don’t believe in memorising scripted answers. Instead, I help you understand what the panel is assessing, how to prepare strong examples, and how to answer Behaviour and Strength questions clearly and confidently.

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Client review

Good afternoon ELizabeth. I hope you are well. I purchased the webinar EO course on day release. I have just been offered a position, and currently going through pre-employment checks. I am absolutely delighted and couldn’t have done it without your help. It’s the best money I have spent this year!

Prefer one-to-one coaching?

One-to-one Civil Service interview coaching is the most tailored option and is designed around your role, grade, evidence and previous interview experience. It is typically most valuable if you are preparing for a highly competitive interview, have struggled to convert previous interviews, or want detailed individual feedback on your own Behaviour and Strength answers.

Coaching is £430 + VAT, £516, for two hours of coaching, including preparation and feedback, or £225 + VAT, £270, for a single one-hour session.

If you would like to explore working together, please request a consultation sharing details of your interview and  I will review your information personally and send you a link to book a consultation.

Request Consultation

Anthony on August 09, 2025 at 13:05 pm

Elizabeth is truly exceptional. I reached out to her after being told by an interviewer that “interviewing was obviously not my thing”—hardly encouraging feedback, especially at my stage in life. Her training helped me understand my communication style, demystified the interview process, and equipped me with practical tools I could apply immediately. She made herself available at very short notice, even over a weekend, and helped me secure a role that was a significant step up. Worth every penny. I only wish I’d done this sooner—I mourn the opportunities lost by not having had her guidance earlier. Thank you, Elizabeth!

Samuel on July 13, 2025 at 21:26 pm

I had just turned fifty years old and was at a very difficult stage in finding a new career. I had not applied for a job, sat an aptitude test or had an interview in almost twenty years. Elizabeth was highly professional and guided me through the obstacles I was likely to face which encouraged me to prepare just that bit harder for each stage of the selection process. Having come 9th out of approximately 1,500 candidates in the aptitude tests, the final hurdle was the interview. I had two sessions with Elizabeth. The first was where she acted as my interviewer and then constructively examined my responses at the end . The second was similar, though now my responses were tailored to her advice from the first session and further refined. The actual interview for the job went so well, I began to suspect it had gone too well as towards the end, the interviewers almost stepped out of character and began making small talk about how I would find the day-to-day pros and cons of working for the organisation, however Elizabeth had cautioned me to remain professional, polite and keep to my brief. In total, fifteen people were successful out of the 1,500 and thanks to Elizabeth, I was one of them. I highly recommend her services and professionalism which are beyond reproach. Above all, if you make the effort and follow her advice, you will be confident before and during the interview which combined with answering the questions competently, will give you a high chance of success. Thank you again, Elizabeth.

Chloe on February 18, 2025 at 11:36 am

Hi Elizabeth, I just wanted to let you know that my interview took place yesterday and today I was offered the role! According to my new G6, the panel agreed that I ‘knocked it out the park’ in the interview, and I beat nine other interviewees to the position. A huge thank you for your coaching, advice and encouragement. Without it, I can categorically say I wouldn’t have been offered the role. I’ll be back in a few years’ time, when I’m looking for my next role!

Fabiula Rifiski on October 16, 2024 at 09:16 am

Elizabeth is truly amazing. She has not only helped me stand tall but also completely transformed how I approach interviews and view my skill set. As an interview coach, she goes beyond the basics of preparing for a role. She helps you tailor your skills to fit the specific roles you’re applying for, but more importantly, she opens your eyes to what you’re truly capable of. Sometimes we underestimate our natural abilities because they come easily to us, but Elizabeth shows you how to express these in a way that highlights their full value. She helps you see beyond tasks and focus on the big picture - especially on soft skills, which are crucial in today’s job market. When I first worked with Elizabeth, I received offers from three major companies immediately after our sessions, and I was able to choose the role that was the perfect fit for me. When I later went through a career change, she helped me again, and I successfully landed the job I was aiming for. I highly recommend Elizabeth. Her insights and guidance are invaluable!

Jon on September 04, 2024 at 11:40 am

I highly recommend Elizabeth and the interview skills clinic. Elizabeth helped me prepare for an interview for a Civil Service Grade 6 role and the three sessions gave me the confidence and skills needed to get the job. As someone who has struggled with interviews in the past I now have the skills to confidently tackle senior Civil Service interviews for the years to come. Elizabeth has a complete understanding the civil service behaviours and interview format so it felt like getting insider knowledge which proved to be essential. Thanks again to Elizabeth and the team.

Nats on March 27, 2024 at 17:01 pm

Elizabeth was really helpful in supporting me to prepare for an upcoming interview. She completely understood the type of interview I would be facing, and with her support I managed to reshape my case studies and improve my performance, which meant I was able to give a much better account of my skills, experience, and suitability for the role which I was applying. Elizabeth was recommended to me by a colleague (and a brilliant recommendation it was too), and I have since recommended her to several other friends and colleagues.

Ivana on March 25, 2024 at 08:43 am

Elizabeth is an outstanding interview coach whom I highly recommend. Her sessions helped me overcome insecurities as a non-native speaker working in higher education, boosting my confidence and highlighting my skills and abilities. Elizabeth’s calm and kind attitude helped me to stay grounded, but also guided me back to my strengths when I felt lost during the interview, ultimately leading to the attainment of my dream job. I am immensely grateful for her support and look forward to future collaborations.

Sonal on February 22, 2024 at 13:04 pm

Elizabeth is a very supportive coach. I was applying for a Business Analyst role and within an hour of a second interview I was called back by the company to let me know that they really liked me and offered me the job. I thought I knew how to use the STAR approach before but Elizabeth has a unique interpretation of it and I was complimented on my response. What really helped me was the way she broke the STAR up for me in a way which was relevant to the role and sector I was going for. My interview felt much more like a conversation. I learnt a lot and feel so much more confident in interviews

Aashna on February 20, 2024 at 12:50 pm

After five years abroad,I decided to re enter the London job market. Having used Elizabeth's services before, I did not hesitate to contact her again. With her guidance and support I was successful in getting offers from multiple companies. Elizabeth is sincere and cares about her clients and their job satisfaction beyond the remit of her role as an interview coach, her many years of experience give her a discerning eye and she can predict in a very short space of time what her clients need and how to get them from A to B. I would recommend her wholeheartedly. She also goes out of her way to make time for her clients and is very punctual and organised.

Kris on January 30, 2024 at 12:43 pm

I was feeling insecure in my communication skills when I met with Elizabeth for a mock interview. Her knowledge paired with her straightforward approach meant that in one hour we had covered a number of actionable insights that instantly boosted my confidence. I walked into the interview with a clear plan (and renewed belief in my competence) and dare I say I even enjoyed it! Thank you for doing what you do!

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