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Service terms

Below are the terms and conditions of all services supplied by Interview Skills Clinic Ltd (candidate one-one coaching and corporate training courses). All coaching services are subject exclusively and strictly to these terms and conditions.

Description of coaching services

All details, descriptions and prices for the coaching services on interviewskillsclinic.co.uk are correct at the time when the information was entered.  We reserves the right to withdraw any services and alter the price and specification of the coaching service on the website.

Payment

Candidate Coaching: The total cost of your order is the price as quoted and includes all taxes. Payment can be made either directly or through many credit or debit cards. Payments are processed through Stripe and subject to their validation checks.  We are not  not responsible for any delays or losses if the issuer of your card refuses to authorize payment.  A booking for a coaching service is not confirmed until full payment for the coaching session has been received and preparation work for the session will not start until payment is made.

Corporate Training: On go-ahead of training an invoice is raised and full payment must be paid within 30 days of the invoice date. Alternatively, 50% can be paid upfront and the remaining 50% on completion of all training.

Limitation of liability

Candidate Coaching: Intervew Skills Clinic and our coaches can not guarantee the outcome of your interview. We are not liable for any costs, loss of revenue or indirect losses whatsoever as a result of using our coaching services. We are not responsible for any results, job offers or lack of as a result of using our coaching services or following advice available on the website interviewskillsclinic.co.uk or through our  coaches.

Corporate Training: We work collaboratively with the organisation to adapt  our ‘off-the-shelf’ training courses or design a bespoke training course to meet their objectives. The course is approved by the client before it is delivered and engagement monitored by an online survey. We have public liability insurance up to £5 million.

Cancellation and refunds

Candidate Coaching:

  • Rescheduled and cancelled coaching sessions with less than 24 hours’ notice will be charged at the full rate for face to face coaching appointments and at 50% for online appointments on Zoom or other platforms.
  • Requests for a refund under our Satisfaction Guarantee policy must be notified to the coach you are working with within 30 minutes of a coaching session. If you believe that you have not benefited from the coaching your money will be refunded in full.

Corporate Training

  • Training days can be reschedued within 7 days of the agreed day incur no cost. Training days rescheduled with less than 7 days notice are charged for at full cost unless we have waivered this in writing beforehand. For example, due to train strikes.

Copyright 

Candidate Coaching: & Corporate Training. Without prejudice you acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material existing in the products, design, structure, graphics and all content remains the property of Interview Skills Clinic Ltd. You must obtain authorisation from Interview Skills Clinic before you or a third party can duplicate, transmit, modify, adapt, create or commercially exploit the content in any way. This applies to any any media platform.

Privacy

Interview Skills Clinic follows the EU General Data Protection Regulation (GDPR).  For more details visit Privacy Policy.

Changes to these terms and conditions

We may change these terms and conditions and at any time and will publish their replacement on this website.

Law

These terms and Conditions of Trade shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the High Court of England and Wales.

Contact

Elizabeth Conley, Director Interview Skills Clinic Ltd.

Email: econley@interviewskillsclinic.co.uk

Telephone: 0203 3933817

Fabiula Rifiski on October 16, 2024 at 09:16 am

Elizabeth is truly amazing. She has not only helped me stand tall but also completely transformed how I approach interviews and view my skill set. As an interview coach, she goes beyond the basics of preparing for a role. She helps you tailor your skills to fit the specific roles you’re applying for, but more importantly, she opens your eyes to what you’re truly capable of. Sometimes we underestimate our natural abilities because they come easily to us, but Elizabeth shows you how to express these in a way that highlights their full value. She helps you see beyond tasks and focus on the big picture - especially on soft skills, which are crucial in today’s job market. When I first worked with Elizabeth, I received offers from three major companies immediately after our sessions, and I was able to choose the role that was the perfect fit for me. When I later went through a career change, she helped me again, and I successfully landed the job I was aiming for. I highly recommend Elizabeth. Her insights and guidance are invaluable!

Emily Stroud on September 24, 2024 at 11:06 am

Coaching with Claire Hodgson was the best decision I made to kick start my career. Warm and approachable and also punchy, she challenged me to improve much more than I believed I was capable of, and then built up my confidence to perform optimally at interview. I know I would not have got my dream job in the Civil Service without her help. She’s a great coach, so do not waste another second thinking about hiring her. Do it. If you want the job, she is the key to get you through the door.

Jon on September 04, 2024 at 11:40 am

I highly recommend Elizabeth and the interview skills clinic. Elizabeth helped me prepare for an interview for a Civil Service Grade 6 role and the three sessions gave me the confidence and skills needed to get the job. As someone who has struggled with interviews in the past I now have the skills to confidently tackle senior Civil Service interviews for the years to come. Elizabeth has a complete understanding the civil service behaviours and interview format so it felt like getting insider knowledge which proved to be essential. Thanks again to Elizabeth and the team.

Ivana on March 25, 2024 at 08:43 am

Elizabeth is an outstanding interview coach whom I highly recommend. Her sessions helped me overcome insecurities as a non-native speaker working in higher education, boosting my confidence and highlighting my skills and abilities. Elizabeth’s calm and kind attitude helped me to stay grounded, but also guided me back to my strengths when I felt lost during the interview, ultimately leading to the attainment of my dream job. I am immensely grateful for her support and look forward to future collaborations.

Sonal on February 22, 2024 at 13:04 pm

Elizabeth is a very supportive coach. I was applying for a Business Analyst role and within an hour of a second interview I was called back by the company to let me know that they really liked me and offered me the job. I thought I knew how to use the STAR approach before but Elizabeth has a unique interpretation of it and I was complimented on my response. What really helped me was the way she broke the STAR up for me in a way which was relevant to the role and sector I was going for. My interview felt much more like a conversation. I learnt a lot and feel so much more confident in interviews

Aashna on February 20, 2024 at 12:50 pm

After five years abroad,I decided to re enter the London job market. Having used Elizabeth's services before, I did not hesitate to contact her again. With her guidance and support I was successful in getting offers from multiple companies. Elizabeth is sincere and cares about her clients and their job satisfaction beyond the remit of her role as an interview coach, her many years of experience give her a discerning eye and she can predict in a very short space of time what her clients need and how to get them from A to B. I would recommend her wholeheartedly. She also goes out of her way to make time for her clients and is very punctual and organised.

Alexia on February 11, 2024 at 16:38 pm

Interview coaching with Matt was exactly what I needed. My skills were rusty and I'd lost confidence. I really liked Matt's direct but supportive approach. I was out of my comfort zone during the sessions (which was good!) but through practice my confidence grew and learning took place. I now have an excellent structure to work with for future interviews. I'm very grateful for Matt's help. Thank you.

Kris on January 30, 2024 at 12:43 pm

I was feeling insecure in my communication skills when I met with Elizabeth for a mock interview. Her knowledge paired with her straightforward approach meant that in one hour we had covered a number of actionable insights that instantly boosted my confidence. I walked into the interview with a clear plan (and renewed belief in my competence) and dare I say I even enjoyed it! Thank you for doing what you do!

Yasmin on January 21, 2024 at 22:50 pm

Matthew has been incredibly supportive and helpful throughout my application process (on multiple occasions. With his support, I was able to land my first civil service role. He put a lot of effort and enthusiasm into every session. His techniques were incredibly helpful and I have learnt skills that I will continue to use throughout my career. Couldn’t recommend more.

Develyn on January 17, 2024 at 14:00 pm

Elizabeth is a fabulous coach. Following her coaching, I had two coaching sessions I got a senior programme manager role in the Civil Service, it was a very complex role. I offered the job and I was told my interview was excellent!! Elizabeth gave me such detailed and insghtful feedabck I was able to reshape all my Behaviour answers and went into the interview feeling much more confident. Thank you Elizabeth

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